Accra, September 17, 2025 โ On Wednesday, September 10, 2025, MTN Ghana hosted selected representatives from Civil Society Organizations (CSOs) at its Head Office in Accra for a forum focused on connectivity, sustainability, and digital inclusion.
The CSO Forum is part of MTNโs ongoing stakeholder engagement initiatives aimed at fostering transparency, gathering feedback, and strengthening partnerships that support the companyโs ambition to lead digital solutions for Africaโs progress.
In her opening remarks, Adwoa Wiafe, Chief Corporate Services and Sustainability Officer (CCSSO) of MTN Ghana, underscored the critical role of CSOs as partners in shaping policy and public discourse. She emphasized that as the telecom and digital sector evolves into what she described as the โsector of sectors,โ MTN must continue to balance business growth with responsibility.
Ms. Wiafe reiterated that sustainability lies at the core of MTNโs strategy, highlighting initiatives such as the ban on plastic bottles in MTN offices to reduce waste and protect the environment. She also noted the companyโs progress in renewable energy adoption, pointing out that half of MTN Ghanaโs energy needs are now met through green sources.
Reuben Opata, Chief Technical Officer of MTN Ghana, delivered a detailed presentation on the evolution of mobile technology and the state of MTNโs network. He stressed the centrality of investment in delivering reliable connectivity.
โYou cannot deliver quality service without significant investment. MTN has invested over $1 billion in Ghanaโs network because thatโs what it takes to expand coverage and improve quality,โ he said.
Mr. Opata further explained that despite these substantial investments, challenges such as frequent fiber cuts continue to disrupt service delivery. โThis year alone, MTN has spent about $22 million repairing fiber cuts. Without these repairs, communication simply stops โ thatโs how critical fiber is to Ghanaโs connectivity,โ he added.
Mrs. Georgina Asare Fiagbenu, Senior Manager for Corporate Communications, reaffirmed MTNโs commitment to engaging stakeholders in advancing Ghanaโs digital agenda. She also pledged to sustain open and transparent communication between CSOs and MTN to deepen collaboration and build trust.
The discussions at the forum also addressed issues such as accessibility for persons with disabilities, customer experience, and the role of digital technology in driving economic growth. Participants welcomed the open dialogue and raised concerns around Mobile Money fraud, affordability, accessibility, and inclusivity, emphasizing the need for continued collaboration and highlighting areas where MTN could improve to better serve communities.
Also present at the forum were Mr. Samuel Bartels, Senior Manager for Regulatory and Government Affairs, the Corporate Communications team, and other MTN Ghana staff.
Media Contacts:
Georgina Asare Fiagbenu
Corporate Communications Senior Manager
Email: mtnghana.mediaoffice@mtn.com
About MTN Ghana
MTN Ghana is the market leader in the mobile telecommunications industry in Ghana, offering subscribers a range of exciting options under Pay As You Go, Pay Monthly and Mobile Financial Services. The company is part of the MTN Group which is a leading emerging market leader with a clear vision to lead the delivery of a bold new digital world to our customers. We are inspired by our belief that everyone deserves the benefits of a modern connected life. Scancom PLC is listed on the Ghana Stock Exchange. Our strategy is Ambition 2025: Leading digital solutions for Africaโs progress.
